Wolf Global Refund Policy
At Wolf Global, we strive for complete customer satisfaction. If our service does not meet your expectations, we offer the following refund options:
- Full Refund
- If you request a refund after placing your first order, a full refund will be issued immediately—no questions asked.
- Once we receive your request, the refund will be processed to your original payment method within 2–3 business days.
- Partial Refund
- If you have placed multiple orders and wish to discontinue the service, you may still request a refund.
- In this case, we will refund the unused portion of your wallet funds only. Any funds already applied toward completed orders are non-refundable.
- Your remaining wallet balance will be returned to your original payment method within 2–3 business days of your request.
How to Request a Refund
- Please contact our Support Team at support [at] wolfglobal.org with your order details and a brief explanation of your request.
- Be sure to reference “Refund Request” in your email subject line so we can process your request as swiftly as possible.
Refunds for BoostLab Campaigns
- Failed Orders:
- If a BoostLab campaign fails to process due to reasons within our control (e.g., technical issues), the full amount will be refunded to your wallet balance on the Platform.
- Wallet funds can be used for future campaigns but are non-refundable and cannot be withdrawn as cash.
- Refunds for User Actions:
- Orders that fail due to user actions—such as changing your Instagram username, making your account private, or deleting the post/reel during an active campaign—are not eligible for refunds.
- Users are responsible for ensuring their Instagram settings remain consistent while their orders are being processed.
Service Delivery Times and Delays
- Standard Delivery Time:
- We aim to deliver and complete all campaigns within 24 hours of activation/order placement. However, there may be rare cases where it takes longer to complete a given campaign.
- Compensation for Delays:
- If a BoostLab campaign is not successfully completed within 48 hours, we will credit your account with free credits as compensation. Refunds will not be issued for such delays.
- Instagram or Meta Outages:
- Delays or service failures caused by Instagram or Meta outages will not qualify for refunds. In these cases, delivery times may be extended until the services are restored, and no refunds or free credits will be issued for such delays.
Exceptional Cases
We understand that unexpected issues may arise. While we adhere to our general refund policy, we are open to reviewing individual cases. In exceptional situations where services have clearly failed due to reasons beyond your control and beyond normal operational issues, partial refunds or service credits may be considered at our discretion.
To discuss any issues, please contact us at support [at] wolfglobal.org, and we will make every effort to address your concerns in a timely and fair manner.
Final Statement
At Wolf Global, we are committed to delivering high-quality services and ensuring a positive customer experience. While all sales are final and refunds are limited, we are here to resolve any issues you may encounter and ensure your engagement strategy is successful.
If you have any questions or concerns regarding this policy, please reach out to us at:
Email: support [at] wolfglobal.org
