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1. Overview

This Refund Policy explains how refunds, credits, and adjustments are handled for services provided by Wolf Global (“Wolf Global”, “we”, “us”, or “our”).

This policy applies to all purchases made through the Wolf Global Platform and should be read together with our Terms of Use.

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2. General Policy

All Wolf Global services are offered on a prepaid basis and are designed to provide access to creator-led campaign distribution.

Because services are initiated shortly after campaign submission and resources are allocated upon activation, refunds are limited once a service has begun.

Unless otherwise required by applicable law:

• Services that have not yet started may be reviewed for refund eligibility
• Services that have already started or been completed are generally non-refundable
• Refunds are issued only in the circumstances outlined below

This structure helps ensure fairness for all users while maintaining platform integrity.

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3. Eligibility for Refunds

a) First-Time Purchases (Pre-Service Review)

For first-time customers, Wolf Global may review refund requests submitted before service delivery has commenced.

If approved:

• A refund will be issued to the original payment method
• Once service delivery has begun, the order becomes non-refundable

Approval is discretionary and assessed on a case-by-case basis.

b) Wallet Balances and Unused Credits

Where users maintain a wallet or credit balance:

• Unused credits may be eligible for refund upon request
• Credits already applied to orders are non-refundable
• Approved refunds are issued to the original payment method

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4. Non-Refundable Situations

Refunds will not be issued for:

• Orders that have already started processing or have been completed
• Issues resulting from user actions, including but not limited to:
  • Changing social media usernames during service delivery
  • Making content private
  • Deleting or modifying content while services are active
• Delays or interruptions caused by third-party platforms
• Dissatisfaction with outcomes where services were delivered as described

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5. Service Issues and Platform Errors

In the event of a technical failure where a campaign cannot be distributed, the affected amount will be automatically restored as Platform Credits for immediate reuse.

However, users may request a full refund to their original payment method for any undelivered services caused by platform technical errors by contacting support.

Platform credits are non-transferable

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6. Delivery Timeframes and Delays

Estimated Delivery

Service delivery timelines are estimates and may vary based on demand and external platform conditions.

Delays

• Delays do not automatically qualify for refunds
• Where appropriate, Wolf Global may offer service credits as a goodwill adjustment
• Refunds are not issued solely due to delivery delays

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7. Goodwill Refunds and Customer Satisfaction

At Wolf Global, we value long-term customer trust and fair resolution of concerns.

While this Refund Policy defines the general rules governing refunds, we recognize that not every situation fits neatly into predefined categories.

Accordingly:

• Wolf Global may, at its sole discretion, issue refunds or credits as a goodwill gesture, even in cases where a refund would not otherwise be required under this policy.
• Such goodwill adjustments are made on a case-by-case basis and do not constitute a waiver of this policy, nor do they create any future entitlement to refunds.

We encourage customers to contact our support team directly with any concerns.

In many cases, we prefer resolving issues cooperatively rather than escalating disputes through payment processors.

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8. How to Request a Refund

To request a refund or review, please contact:

Email: support@wolfglobal.org

Subject Line: Refund Request

Include:

• Account email
• Relevant order ID(s)
• Brief explanation of the request

Requests are typically reviewed within 2–3 business days.

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9. Chargebacks and Payment Disputes

We encourage customers to contact Wolf Global support before initiating a payment dispute or chargeback.

In many cases, issues can be resolved more quickly and fairly through direct support than through payment processors.

Wolf Global reserves the right to provide relevant transaction and service records to payment processors in response to chargebacks or disputes, in accordance with applicable rules.

Repeated or abusive chargeback activity may result in account review.

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10. Policy Updates

Wolf Global may update this Refund Policy from time to time.

Changes will be posted on this page with an updated “Last Updated” date.

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