Privacy Policy

Date Published
May 1, 2023
Last Updated
October 15, 2024

1. Introduction

This Privacy Policy explains how Wolf Global (“Wolf Global”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you access or use:

By using our Website or Platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms of Use.

2. Information We Collect

We collect only the information necessary to operate, secure, and improve our services.

a) Information You Provide Directly

This may include:

  • Name
  • Email address
  • Account authentication information (such as hashed credentials)
  • Social media username(s) provided for service configuration
  • Support communications

b) Account and Transaction Information

When you use the Platform, we may collect:

  • Account activity and usage data
  • Purchase and billing records
  • Transaction identifiers and payment status
  • (Payment details are processed securely by third-party payment processors; we do not store full card numbers.)

c) Technical and Usage Information

We may automatically collect limited technical data such as:

  • IP address
  • Browser type and device information
  • Pages visited and interaction timestamps

This information is used for security, fraud prevention, analytics, and service performance monitoring.

d) Publicly Available Information

We may process publicly available data related to social media profiles (such as follower counts or engagement metrics) solely for the purpose of generating analytics and campaign performance reports.

3. How We Use Information

We use personal information solely for legitimate business purposes, including to:

  • Provide and operate the Website and Platform
  • Create and manage user accounts
  • Process payments and maintain transaction records
  • Deliver customer support and respond to inquiries
  • Monitor platform security and prevent misuse
  • Improve functionality, performance, and reliability
  • Comply with legal and regulatory obligations

We do not use personal data for purposes unrelated to service operation.

4. Legal Basis for Processing

Where applicable under data protection laws, we process personal data based on one or more of the following legal bases:

  • Performance of a contract (to provide requested services)
  • Legitimate business interests (security, analytics, improvement)
  • Legal compliance (tax, accounting, regulatory obligations)
  • User consent, where required by law

5. Data Sharing and Disclosure

We do not sell personal data.

We may share information only in the following limited circumstances:

a) Service Providers

With trusted third parties who assist in operating our services, such as:

  • Payment processors
  • Hosting and infrastructure providers
  • Analytics and security providers

These providers are authorized to use data only as necessary to perform services on our behalf.

b) Legal and Regulatory Requirements

Where required to comply with applicable laws, regulations, legal processes, or lawful government requests.

c) Business Transfers

In connection with a merger, acquisition, restructuring, or sale of assets, provided appropriate safeguards are in place.

6. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy or as required by law.

Typical retention periods include:

  • Account and transaction records: retained for operational and legal compliance purposes
  • Technical logs: retained for a limited period for security and diagnostics

When data is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. This includes compliance with applicable UAE data protection legislation.

However, no system can be guaranteed to be 100% secure. Users are responsible for maintaining the confidentiality of their account credentials.

In the event of a data breach that affects your personal information, we will notify affected users and relevant authorities as required by applicable law.

8. Cookies and Analytics

Our Website and Platform may use cookies or similar technologies to:

  • Enable core functionality
  • Understand usage patterns
  • Improve performance and user experience

You may manage cookie preferences through your browser settings or other tools made available where required by applicable law. Disabling cookies may affect certain features of the services.

9. International Data Transfers

Wolf Global operates internationally. Personal data may be processed or stored in jurisdictions outside your country of residence.

Where required, we implement appropriate safeguards to ensure data is protected in accordance with applicable data protection laws.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal data, subject to legal or operational retention requirements
  • Object to or restrict certain processing activities

Requests may be submitted to support@wolfglobal.org.

We respond within a reasonable timeframe, typically within 30 days.

11. Children’s Privacy

Our services are intended for individuals 18 years of age or older.

We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Website or Platform constitutes acceptance of the updated Privacy Policy.

13. Company Information and Contact

Legal Name (English):

FRESH ENGAGEMENTS CORPORATE SERVICES PROVIDER

Legal Name (Arabic):

فرش انغايجمنت موفر خدمات الشركات

Registered Address:

Iris Bay Tower

Business Bay, Dubai

United Arab Emirates, 35866

Email: legal [at] wolfglobal.org